If you book a flight or a holiday online, you will find various insurance companies on various websites, which sell various insurance policies before the final booking confirmation. In the online travel portal Opodo the circumstance for restlessness ensures that a travel cancellation insurance was practically imposed on users. The user could unselect them but saw them again under the booked services in the following window. Functions for the final renouncement of these additional services were partly hidden or too unclear.
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The Landgericht Berlin has now forbidden this practice and granted a complaint from the Verbraucherzentralen Bundesverbands (VZBV). In addition, Opodo must display the total price for a booking directly and "unshaded". The price shown at the beginning was only for payment by American Express and for other means of payment Opodo proposed a fee. Information on the amount of this fee has not been published until all required data has been entered for the booking. For the court, this is equivalent to "unavoidable pay" for the customer, which must be clearly communicated from the outset.
The ruling has not yet been finalized, and any changes to the website are still to come. If you do not want to book the additional insurance, please proceed as follows: Do not expressly insist on the travel insurance and confirm to bear any costs yourself. In the resulting pop-up window with warnings against high cancellation costs and more than 500,000 delays per day, you must select the alternative option "continue without insurance".
The warnings of possible high costs are directed by the users. It is then difficult to hit the right button and delete the offered insurance from the booking. Furthermore, the warning of flight delays is misleading. Customers would also be entitled to claim damages without insurance if an aircraft is significantly delayed, according to the court.
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