Managed services as a service concept

Everything is becoming more and more flexible, dynamic and efficient – in the face of an increasingly globalized value chain, companies are faced with steadier competition. In order to keep pace with global competition, the focus is increasingly on the sourcing strategies of managed services as a useful resource.


Targeting the corporate objectives


Whether via outsourcing, outtasking or body leasing - with the outsourcing of IT and business processes, the success of the company is also to be increased in the long term in the midst of fierce competition. This only works, however, if managed services projects are connected with a service concept that is forward-looking and holistic. Only then, managed services will meet a modern service provision in the IT that leads to a sustainable business success.


Different operating models


In a world of accelerated change, innovation cycles are becoming ever shorter, while the degree of flexibility required increases. In order to be able to make business processes more efficient and resource-conserving against this background, sourcing strategies in the context of managed services projects are becoming more and more important for decision-makers in the enterprise.


Long-term strategic partnership


In view of the enormous amount of digital (business) data, a particular interest is the managed services in the storage, virtualization, backup, restore, archiving and management of data in their "life cycle". From the first data storage to the revision-secure archiving, companies can take advantage of the business-supporting services of IT service providers.


Orientation on business success


Various operating models are conceivable: from the service on a man-day basis, the so-called body leasing, through the outtasking of certain subprocesses to the complete outsourcing of operational responsibility on the basis of service level agreements.

With managed services, business processes can not only be made more efficient. A positive side effect is the fact that the conception and implementation of new IT solutions or the adaptation of existing software products usually involves an exact analysis of the internal processes. Many savings and optimization potentials can be identified. Sustainably active providers of managed services also check to what extent the purely technical realization is beneficial to the actual corporate objectives.


More and more service providers of managed services are not only regarded as IT providers, but also as strategic partners for their customers. A holistic understanding of the complete value chain of a company is therefore the basic prerequisite for a future-oriented company IT landscape.


Modern IT service partners offer solutions that are implemented in such a way that the customer can benefit from the next four to five years. An IT oriented to the process and organizational processes within the company involves both individual processes as well as the personnel and company culture.


Innovative IT consulting houses today are seen as long-term partners, who deal early on with the question of what happens after implementation of the solution. At the same time, the business model of the classic system house is constantly declining.


Customers expect solutions, not products - especially in complex, business-critical applications. In an ideal case, IT service providers support companies in their problem solving, ie in their individual business processes, while keeping an eye on the company's overall strategic goals.


Not only the implementation of IT solutions, but also the orientation towards business success is at the center of a strategic collaboration between IT service providers and customers. Such a partnership is characterized by an optimized, flexible and efficient resource and project management - which leads to productivity increases and cost optimization.


As a result, companies are benefiting from IT-sourcing as a whole. If the IT service provider also acts as a partner with regard to entrepreneurial co-responsibility, business success can be secured in the long term in economically challenging times.